All sales are final.  We only accept returns for products damaged in transit or if the incorrect item was shipped. 

In the unlikely event that a product arrived damaged, the customer must contact us via email within 48 hours of the delivery date. Customers must include photo(s) of the issue and a screenshot(s) of your order confirmation email. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item (Limited Items, Collections, etc) is not available, we will refund the full retail price.

Your satisfaction is our number one priority.  Please let us know how we are doing and how we can improve.

Shipping Policy:  Thank you for browsing and shopping at My Lips Pop! We ship all of our orders as standard shipping free via USPS. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times: Processing and delivery times typically take between 3-8 business days, for destinations within the United States.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order: Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 24-48 hours for the tracking portal to update.

Customs Fees and Import Taxes: My Lips Pop! is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).